Field Technician

Nors • Boucherville, QC

38d • Onsite

About The Position

With a legacy of over 90 years, Nors continues to grow and strengthen its presence in the 7 countries where it operates, with more than 100 units and representation of leading brands in its business areas. Every day, Nors strives to meet market needs with excellent solutions, equipment, and services — and believes it has the best talent to deliver on those expectations. This role is for a Field Technician to join the service team in Boucherville. The Field Technician is expected to be a highly motivated team player who accomplishes assigned tasks in a professional and timely manner. The hired HD Field Mechanic will be responsible for working in a safe, efficient, clean, organized, and professional work environment at all times to ensure Nors surpasses customer expectations.

Requirements

• Exceptional customer service skills.
• Must possess excellent written and oral communication skills.
• Excellent computer skills (email, vendor website, Prosis, Tech. Line).
• Excellent time management skills.
• Proficiency with hand tools, computer diagnostic tools, cutting torches, welding equipment, pneumatic tools, etc.
• Post-secondary diploma and/or relevant work experience required.
• Heavy Duty Driver's license (421A) or equivalent (Equipment) certification/license.

Responsibilities

• Focus on developing and implementing a "customer-first, customer-focused" service philosophy within the department and at the Branch site.
• Focus on increasing revenue, improving operational efficiency, and overall customer satisfaction through the timely execution of field service work.
• Responsible for all aspects of assigned field service calls, including but not limited to: Proactive customer contact to correctly identify machine defects.
• Prompt and accurate diagnosis and repair, including connecting/diagnosing by computer with the machine to identify fault codes.
• Effective communication with the vendor (Volvo) regarding Tech Line and/or direct calls to facilitate accurate diagnosis.
• Accurate ordering of required parts and follow-up to ensure parts are received to complete the assigned service work.
• Submission of accurate and timely service reports (including scorecards).
• Maintenance and upkeep of the assigned service vehicle and tools.
• Daily vehicle checks and CVOR logs.
• Effective, open, and frequent communication with dispatch and the office.
• Responsible for the return of unused parts at the end of field service work.
• Responsible for ensuring all field service requests from customers or field dispatch are handled professionally and in a timely manner at all times.

Benefits

• Nors fosters a positive, fair, and inclusive work environment, with equal opportunities for everyone — regardless of abilities, backgrounds, identities, or cultures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree