Field Technician

Atos•Remote Home, OR

3d•$54,386 - $105,000•Onsite

About The Position

The Field Technician is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of hardware, software, network, and peripheral equipment. This role serves as the primary point of contact for end users at customer locations, ensuring timely resolution of technical issues while maintaining high levels of customer satisfaction and service quality.

Requirements

Associate's degree, technical certification, or equivalent work experience.
2+ years of experience in desktop support, field services, or technical support.
Experience troubleshooting hardware, software, and network issues.
Familiarity with Active Directory, device management tools, and ticketing systems.
Valid driver's license and ability to travel to customer locations.

Nice To Haves

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting enterprise environments.
Knowledge of ITIL service management practices.
Experience with mobile device management (MDM) solutions.
Basic understanding of networking, servers, and cloud technologies.

Responsibilities

Provide on-site and remote technical support for network, server and peripheral equipment.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Perform equipment installation, configuration, upgrades, and replacements.
Troubleshoot wired network connectivity issues.
Travel to customer sites to perform break-fix services, equipment deployments, and technology refresh initiatives.
Execute device installations, moves, adds, and changes according to established procedures.
Provide hands-and-eyes support for infrastructure, server, and network teams when required.
Maintain accurate records of hardware inventory and asset assignments.
Coordinate device receiving, deployment, collection, and disposal activities.
Ensure compliance with asset management and security policies.
Deliver professional and responsive support to end users and business stakeholders.
Communicate technical information clearly to both technical and non-technical audiences.
Escalate unresolved issues appropriately and follow through until resolution.
Maintain detailed documentation of incidents, service requests, and resolutions.
Manage tickets and service requests within agreed service level targets.
Follow established IT processes, security policies, and compliance requirements.
Contribute to continuous improvement initiatives and knowledge-sharing activities.
Participate in special projects, office moves, and technology rollouts as needed.