Field Technician - Boulder BCycle

Bicycle Transit Systems Inc•Boulder, CO

12d•Onsite

About The Position

Boulder BCycle Field Technicians work outdoors to make sure that BCycle e-bikes are available for riders. The job primarily entails redistributing bikes between stations and swapping batteries on bikes, in addition to tasks from the list below. Field Technicians use BCycle fleet vehicles (vans, box trucks, cargo bikes), so a safe driving record is required. A team-oriented, collaborative attitude and flexibility for an evolving role are necessary.

Requirements

Requires High School diploma or GED
Valid driver license and clean driving record that passes insurance requirements for the company
Experience working with a small team to accomplish larger goals
Orientation to solving problems collaboratively and providing excellent bike share service to our riders
Strong mobile app and computer aptitude, and command of various software/productivity tools
Comfort driving, stopping and working in busy outdoor urban environments
Ability to problem solve and remain calm under pressure.

Nice To Haves

Ability to ride a large electric cargo bicycle in an urban environment desired

Responsibilities

Swap batteries on BCycle electric bikes
Balance the BCycle system by redistributing bikes between stations
Use software tools (BCycle Admin, Teams, FlowPath, Qucit, etc.) to determine real-time BCycle system needs
Recover bikes that are left unattended away from stations
Interact with riders and members of the public (questions on the street)
Safely operate service vehicles and promptly communicate maintenance needs
Inspect bikes and stations to uphold safety, functional, and cosmetic standards
Maintain stations (light troubleshooting, replacing parts and batteries, cleaning)
Assist in the installation and removal of stations
Drop off or pick up materials and supplies, as needed
Attend events to present information on BCycle to the public (prepping e-bikes, setup, tabling, tear down)