Allied Aerial Field Technician

Western States Equipment•Meridian, ID

3d•Onsite

About The Position

This role is responsible for repairing and maintaining high reach aerial equipment and Material Handling Equipment to company standards. The technician will perform advanced troubleshooting, field repairs, annual inspections, and preventative maintenance. They will also be responsible for delivering equipment, operating and maintaining a company service truck, and continuing professional development through various training methods. The position requires conducting business professionally, adhering to customer requirements, ordering and evaluating parts, completing service reports, and communicating repair status to customers. Safety is paramount, and adherence to all safety policies and procedures is expected. The role also involves promoting the organization's vision, mission, and values, and performing other assigned duties.

Requirements

Proof of high school diploma or General Education Degree (GED).
Five years’ experience in diagnosis and repair of Material Handling Equipment and Aerial Equipment required.
Prior experience in troubleshooting methods and systems required.
Must own required tools.
Acceptable driving record is required.
Must be able to communicate (speak, read, comprehend, write in English).
Excellent customer service skills.
Ability to self-schedule and perform duties with minimal supervision required.
Knowledge and use of Microsoft computer products or other comparable systems required.
Ability to establish and effective working relationships with others to include customers, vendors, employees and the public.
Ability to work overtime with minimal notice required.
Ability to drive for long periods of time and overnight travel, as required.
Consistent attendance.

Nice To Haves

Associates Degree or technical training from an accredited vocational school preferred.
Current CDL is preferred.

Responsibilities

Repairs and maintains equipment to Western States Equipment standards.
Performs advanced troubleshooting.
Performs field repairs as needed.
Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and Material Handling Equipment.
Delivers equipment with company truck and trailer, as needed.
Operates and maintains company service truck, as needed.
Continues career development to include on the job training, online, and instructor led training.
Conducts business professionally, maintains self-control and integrity in stressful situations, and maintains a professional image.
Adheres to all customer requirements while on job site.
Orders parts required to complete repairs and evaluates parts to determine reusability and cause of failure.
Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
Adheres to all customer care standards.
Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.