Field Technician

Valsoft Corporation•Jacksonville, FL

12d•Hybrid

About The Position

WSI Technologies provides mission-critical recording and communication solutions to enterprise, public safety, and government organizations. Their technology helps customers capture, store, and manage sensitive communications reliably, supporting compliance, accountability, and operational performance in environments where accuracy and uptime are essential. With a strong presence across North America, WSI is a trusted partner to organizations that depend on secure and dependable recording systems. WSI Technologies is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages. At WSI Technologies, you won’t be sitting behind a desk resetting passwords. You’ll be out in the field, hands-on with real systems that public safety teams, government agencies, and enterprise clients rely on every day. This role exists because coverage in Florida is critical right now. Systems need to be installed, maintained, and fixed fast. You’ll step into a high-impact position where your work directly affects whether customers stay operational and compliant. If you enjoy solving complex technical problems, working independently, and being trusted to own your territory, this role will suit you.

Requirements

Experience with multi-platform Windows O/S required
Solid analytical/cognitive skills able to troubleshoot hardware and software problems
Excellent time management and communication skills
Experience troubleshooting network connections and communication
Experience using ITSM Ticketing Tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
Must be able to spend time on ladder for wiring/cabling required during installations and repairs
Must be able to routinely lift 70 lbs of computer equipment during installations and repair
Bachelor's Degree in a technical or business-related field (Computer Science, Mathematics, Engineering, Business Administration preferred)
Ability to travel as necessary, up to 80-85%
Required to pass government site clearance background check

Nice To Haves

Experience with phone recording software and hardware solutions preferred
Active Directory and Exchange preferred
Certification in relevant IT products/technologies (NICE or other telephony systems), CompTIA (A+, Network+, Server + and Security+ certifications and/or Microsoft Certified IT Professional (MCITP), CCNA highly desired

Responsibilities

Perform on-site installation and configuration of WSI systems, including servers, applications, and recording infrastructure
Rack, cable, and test hardware in data center and telecom environments
Configure Windows desktop and server operating systems, including virtual environments
Ensure systems are fully operational and meet customer requirements before sign-off
Diagnose and resolve issues across hardware, software, and network components
Troubleshoot connectivity and communication issues within customer environments
Respond to support requests in line with SLA expectations
Escalate complex issues when required
Act as the primary technical contact during on-site visits
Communicate clearly with customers regarding timelines, issues, and resolutions
Coordinate scheduling and provide status updates throughout deployments and support work
Document installations, issues, and resolutions in the ticketing system
Maintain accurate service records and installation notes
Provide feedback to improve internal processes and product performance