Field Technician

Nors • Surrey, BC

46d • Onsite

About The Position

With a legacy of over 90 years, Nors Construction Equipment ST continues to grow and strengthen its presence in the 7 countries where it operates, with more than 100 units and representation of leading brands in its business areas. Every day, the company strives to meet market needs with excellent solutions, equipment, and services. This role is for a Field Technician to join the service team in Surrey. As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Field Mechanic will be responsible for working in a safe, effective, clean, organized, and professional work environment at all times to ensure Nors Construction Equipment ST surpasses customer expectations.

Requirements

• Post-secondary diploma and/or relevant work experience required
• Licensed Heavy Equipment Certification/license (421A) or equivalent
• Journeyman red seal
• Exceptional customer service skills
• Must possess excellent written and oral communication skills
• Excellent computer skills (Email, Vendor website, Prosis, Tech. Line)
• Excellent time management skills
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

Responsibilities

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch.
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work.
• Responsible for all aspects of assigned field service calls, including but not limited to: Proactive customer contact in order to properly identify machine faults; Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes; Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis; Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; Accurate and timely service report submissions (includes time cards); Care and maintenance of assigned service vehicle and tools; Daily vehicle checks and CVOR log-books; Effective, open and frequent communication with dispatch and office; Responsible for the return of un-used parts upon the completion of field service work; Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree