Field Technician

Groupe Seb • Irvine, CA

3d • Hybrid

About The Position

This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.

Requirements

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and (electrical and hydraulic) schematics
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to maintain accurate records and documentation.
• Strong customer service orientation.
• Retail foodservice location that requires basic knowledge of the food and safety and food hygiene
• Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
• Repetitive lifting of up to 75 pounds

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer’s service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs
• Regular communication with administration and field service team

Benefits

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• Company‑Paid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values work‑life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED