Field Technician

Summit Credit Union • Village of Cottage Grove, WI

59d • Hybrid

About The Position

At Summit Credit Union, we know that when technology works seamlessly, our co-workers can focus on what matters most—serving our members. When issues arise, they need fast, reliable support delivered with care and expertise. As a Field Technician 2, you’ll play a key role in ensuring a smooth technology experience across the organization. Through strong technical skills, thoughtful problem-solving, and collaboration, you’ll help resolve issues efficiently while supporting a positive co-worker experience.

Requirements

• Associate degree in an IT-related field or equivalent combination of education, certifications, and experience.
• Minimum of 2 years of relevant technical experience.
• A+ Certification required.
• Working knowledge of Active Directory.
• Experience supporting Windows and Chrome OS in an enterprise environment.
• Familiarity with Microsoft Teams and collaboration tools.
• Strong understanding of data security practices and procedures.
• Excellent verbal and written communication skills with the ability to clearly explain technical concepts.
• Strong problem-solving, analytical, and critical-thinking abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• A team-oriented mindset with a focus on collaboration and continuous improvement.
• Valid driver’s license required.

Nice To Haves

• Technical certifications in Microsoft, Google, or Apple preferred.

Responsibilities

• Provide technical support for co-worker technology, including laptops/desktops, applications, systems, networks, and other devices.
• Deliver onsite, desk-side, and remote support in partnership with internal teams.
• Diagnose and resolve incidents efficiently, contributing to reduced resolution times and high first-contact resolution rates.
• Identify recurring technical issues and implement solutions to prevent future disruptions.
• Escalate or assign complex issues appropriately to ensure timely and effective resolution.
• Maintain accurate documentation of incidents, service requests, and workflows to support consistent service delivery.
• Collaborate across teams to provide seamless and integrated technology support.
• Serve as a resource for other Field Technicians by sharing knowledge, guidance, and mentorship.
• Deliver service in a co-worker-centric manner aligned with Summit’s service, communication, and Essential Behavior standards.

Benefits

• A meaningful role where you directly support co-workers and enable their success through reliable technology.
• Opportunities to collaborate with skilled teammates and grow your technical expertise.
• A culture that values service excellence, teamwork, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree