Field Technician

ZOLL Medical Corporation•Sacramento, CA

3d•$25 - $31•Onsite

About The Position

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL!

Requirements

Technical Degree (2 year minimum) or equivalent work experience.
Valid driver’s license.
Credit card in good standing for expenses related to travel.
Excellent verbal & written communication skills.
Ability to meet defined objectives.
Ability to work independently and as part of a team.
Organizational skills.
Experience with computers and Microsoft Office.

Nice To Haves

Prior work experience interfacing with external customers.

Responsibilities

Provide onsite product support to specific customer accounts typically by contract.
Product support consists of logistics, deployments, on-site trouble-shooting of product, preventive maintenance (PM) and software upgrades.
Product support on-site and via telephone.
Assist customer with application of equipment.
Escalate customer related issues to CQA Regional Management.
Perform trouble-shooting on-site and correspond with ZOLL Tech Support staff to document the details related to the service and support activity.
Perform on-site PMs for service agreement devices/accounts.
Potential for deployments or PM's to other customers in region at the direction of the Manager.
Maintain customer specific information related to service activity.
Monthly reporting of customer status.
Provide software upgrades as requested.
Secure and maintain test equipment, and comply with calibration and rotation schedule.
Special Projects as assigned.
Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.
Annual ZOLL product training requirement of 40 hours to maintain proficiency.