Field Technician - Outside Plant III

Optimum•Beckley, WV

6d•Onsite

About The Position

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Requirements

Internal Field Service Technician applicants must fully complete their field service career progression program to be deemed eligible
High school diploma or equivalent
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
Knowledge of basic mathematics
Knowledge of basic electronics
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
Must possess and maintain a valid driver’s license in good standing within the state of current residence.
Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.

Nice To Haves

BDS certification preferred
Home security installation experience preferred
Minimum of 6 months BBT III level experience preferred or equivalent work experience

Responsibilities

Provides quality internal and external customer service reflecting the Company values.
Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
Troubleshoots and repairs the distribution network from headend to customer's electronic devices.
Has experience working in FTTx and/or RFoG networks.
Maintains network integrity through preventive maintenance.
Resolves issues at installation and on scheduled service call from customer's electronic devices to tap.
Installs, tests, and troubleshoots Company services including video, data, and telephone from tap to customer electronic devices.
Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures.
Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products.
Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle.
Completes work orders and other documentation on paper or by mobile device.
Uses small hand tools, power tools, meters, and other test equipment.
Participates in on call rotation.