Field Technician Lead

Compugen Systems, Inc.•Orlando, FL

5d•Onsite

About The Position

The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment. You will act as the point person during store renovations for Systems IT activities. Including guiding technicians, validating completed work, and maintaining consistent alignment with customer requirements and Compugen’s delivery expectations. Compugen Systems, Inc. (CSI,) an affiliate of Compugen Inc., is an IT service delivery company that focuses on the business outcome of technology. We improve human experience as organizations work to design, acquire, integrate, and operate technology for productivity improvement and competitive advantage. CSI provides innovative technology-based services to accelerate your transformation in the Modern Workspace and Hybrid IT with our uniquely crafted managed, professional, and field services. At CSI, we believe that every day we have is another opportunity to innovate, inspire, and impact the world for the better. Our vision is to redefine customer experience, join us.

Requirements

Team & Project Leadership
Technical Oversight
Installation & Standards
Travel
Strong knowledge of data, audio, and phone cabling standards
Experience working on ladders/lifts
Excellent technical, diagnostic, and problem-solving skills
Strong leadership, communication, and interpersonal abilities
Ability to build relationships with technicians, project teams, and customers
High accountability, reliability, and attention to detail

Nice To Haves

Experience in retail environments is highly preferred

Responsibilities

Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
Build strong relationships with internal stakeholders, technicians, and customer store management.
Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations.
Host briefing meetings and provide ongoing communication to project and delivery management.
Review and validate work completed before releasing teams from the site.
Develop and maintain knowledge articles and equipment standards within customer IT systems.
Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status.
Review material picklists and confirm equipment arrival and secure storage.
Provide project verification and sign-off on daily/weekly installation checklists.
Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring.
Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.
Pulling, terminating data lines as well as installing cameras and network devices at heights.
Successfully complete all required safety training and actively promote a culture of safety by ensuring team members consistently adhere to personal protective equipment (PPE) requirements and established safety protocols.
Contribute to the development and implementation of safety procedures, guidelines, and equipment standards as needed.