Field Technician - Junior
Herotel•Porterville, CA
•Onsite
About The Position
Are you hands-on, technically minded and ready to build your career in fibre and wireless installations? Join our Networks team as a Junior Field Technician in Porterville, where you’ll perform standard home and small business installations, repairs and callouts across our Wireless and Fibre networks. The key purpose of this role is to perform standard fibre and wireless installations, repairs and callouts while delivering excellent customer service and ensuring compliance with quality and safety standards.
Requirements
- Grade 12 qualification
- Minimum 1 year Fibre Optic splicing experience
- Minimum 1 year RF/Wireless experience
- Knowledge of network structures and crimping techniques
- Basic networking knowledge
- Basic computer literacy
- Valid driver’s licence with clean driving record
- Good analytical and problem-solving skills
- Effective planning and organisational skills
- Good working knowledge of hand and power tools
- Strong manual dexterity and hand-eye coordination
- Ability to work neatly and accurately
- Technically minded with customer service experience
- Ability to work in physically demanding environments including lifting and climbing
- Medically fit and comfortable working at heights
- Self-disciplined, motivated and well organised
Nice To Haves
- Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment advantageous
- Proficiency in fibre cable termination and fusion splicing techniques
Responsibilities
- Follow all SOPs and Health & Safety procedures while maintaining accurate project and safety documentation
- Work closely with the Team Leader and Scheduler to ensure smooth daily operations
- Prepare for daily jobs by confirming stock availability and ensuring equipment is maintained
- Conduct standard Fibre and Wireless installations including CPE setup and internal/external cable runs
- Perform fibre troubleshooting including splicing, testing and dome management
- Perform wireless troubleshooting including signal testing and bandwidth validation
- Resolve basic network issues such as IP conflicts, firewall and routing problems
- Install and configure VoIP systems
- Receive and action daily job cards, ensuring correct stock and scope alignment
- Communicate with Installation Team Leader to confirm RF signal strength and fibre allocations
- Set up and verify client equipment functionality
- Upgrade firmware, complete clean-up and capture photographic evidence for quality control
- Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
- Confirm client satisfaction before leaving site
- Perform CPE recoveries for Wireless and Fibre including equipment removal and job card completion
- Complete accurate job cards and ticket updates for invoicing and reporting
- Work overtime, weekends and emergency call-outs when required
- Operate safely at heights and in confined spaces
Benefits
- Exposure to a dynamic workplace
- A chance to grow your skills through our internal academy
- A friendly, team-driven environment
- Group Risk Benefits
- Medical Benefits
- Health and Lifestyle Programmes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
