Field Technician III

Stowers Machinery Corporation • Kingsport, TN

8d • Onsite

About The Position

The Field Service Technician III is responsible for diagnosing, repairing, and maintaining heavy equipment and machinery at customer job sites. This role ensures optimal performance of equipment through expert troubleshooting and timely service, while delivering exceptional customer support.

Requirements

• Strong mechanical and electrical troubleshooting skills on heavy machinery.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Proficiency with diagnostic tools and software.
• Excellent problem-solving and time-management abilities.
• Strong communication skills for interacting with customers and internal teams.
• Caterpillar equipment experience.
• Familiarity with hydraulic, electrical, and powertrain systems.
• CDL license
• High school diploma or equivalent required.

Nice To Haves

• Technical certification or associate degree in Diesel Technology or related field preferred.
• 5+ years of experience in heavy equipment repair or field service.
• Strong knowledge of Caterpillar or similar machinery.
• Ability to work independently in remote locations.
• Ability to lift up to 75 lbs and work in various outdoor conditions.
• Comfortable working in confined spaces and at heights.
• Mental focus for troubleshooting complex systems under time constraints.

Responsibilities

• Perform on-site diagnostics and repairs on heavy equipment.
• Conduct preventive maintenance and inspections.
• Document all service work accurately in company systems.
• Communicate repair status and recommendations to customers.
• Maintain company service vehicle and tools in good condition.
• Adhere to all safety and environmental regulations.

Benefits

• Competitive pay + performance incentives
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Ongoing training and career development
• Opportunities for internal growth and advancement
• Employee recognition programs
• Supportive, team-first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED