Field Technician II

LayerCake Technologies•Phoenix, AZ

5d•Onsite

About The Position

The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users. The Operational Mission is to show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises. LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Requirements

1+ years of experience in: IT field services, Desktop support, Hands-on technical roles involving hardware deployment and onsite troubleshooting
Working knowledge of: Hardware installation, Workstation configuration, Basic networking (cabling, switches, access points), Peripheral setup
Strong organizational skills with the ability to manage multiple site visits
Professional demeanor and ability to represent the company at client locations
Valid driver’s license and reliable transportation
Willingness to obtain and maintain required certifications based on client environments

Nice To Haves

Experience in a managed services (MSP) environment
CompTIA A+, Network+, or equivalent certifications
Experience with: Rack-and-stack installations, Structured cabling, Network infrastructure deployment
Familiarity with PSA and documentation platforms
Familiarity with compliance frameworks such as: CJIS Security Awareness Certification, CMMC (Cybersecurity Maturity Model Certification)

Responsibilities

Perform onsite technical work including: Hardware installations, Workstation deployments, Network equipment rack-and-stack, Cabling and peripheral setup
Execute equipment refreshes and technology rollouts following project plans and deployment checklists
Provide break/fix support for hardware and connectivity issues requiring physical presence
Document all onsite work, including: As-built records, Serial numbers, Configuration details
Maintain accurate time entries for all field engagements
Follow project plans and deployment checklists without deviation
Arrive fully prepared with required equipment, documentation, and access credentials
Uphold company core values in every client interaction and onsite engagement