Field Technician II

Harbor IT•Oklahoma City, OK

4d•$30 - $35•Hybrid

About The Position

The Field Technician II provides day-to-day technical support and troubleshooting for desktop, server, and network issues. The role performs remote and onsite diagnostics and repairs, participates in IT projects such as hardware upgrades, migrations, and network installations, and documents troubleshooting and resolutions in a service management platform such as ConnectWise. The technician communicates with customers, prioritizes their needs, and serves as the primary contact between customers and the internal team to support smooth service delivery. This hybrid role is based in the Oklahoma City Metro area. Applicants must be in the OKC area and have reliable transportation. The work may take place in varying environments, including outdoors and in different weather conditions, and may involve standing for extended periods, working at heights, and handling equipment weighing 30 to 50 pounds (occasionally more than 50 pounds with assistance).

Requirements

At least 5 years of experience in desktop, server, and networking support.
Solid knowledge of cloud platforms, data migration, cybersecurity, networking, and infrastructure as code (IaC).
Strong knowledge of Windows 10/11, Windows Server 2016 and newer, Active Directory, DNS, DHCP, and networking protocols.
Experience troubleshooting VPNs, firewalls, and network infrastructure.
Familiarity with IT service management tools such as ConnectWise or Autotask.
Educational background in computer science or a related field, along with relevant experience and training.
Familiarity with cloud computing tools such as AWS, Microsoft Azure, and Google Cloud Platform (GCP).
Experience with management solutions such as SharePoint, Teams, OneDrive, customer self-service solutions, and real-time traffic management.
Strong verbal and written communication skills, including the ability to explain complex technical concepts to non-technical users.
Empathetic, customer-first approach focused on prioritizing customer needs and making customers feel valued.
Proactive problem-solving skills and a focus on building long-lasting customer relationships.
Ability to adapt to rapidly changing cloud technologies and user needs.
Must be in the OKC area and have reliable transportation.
Ability to work in varying environments, including outdoor settings and different weather conditions.
Ability to stand for extended periods and work at heights when necessary.
Ability to lift, move, and handle equipment and hardware weighing 30 to 50 pounds, occasionally over 50 pounds with assistance.

Nice To Haves

Project management experience.

Responsibilities

Provide day-to-day troubleshooting and technical support for desktop, server, and network-related issues.
Perform remote and onsite diagnostics and repairs of hardware and software systems.
Lead and participate in IT projects, including hardware upgrades, migrations, and network installations.
Proactively identify potential issues and resolve them efficiently to ensure customer satisfaction.
Document troubleshooting and resolution steps in a service management platform such as ConnectWise or similar.
Communicate effectively with customers to build trust and ensure they feel heard and supported.
Serve as the primary point of contact between customers and the internal team to ensure smooth service delivery.
Assess network infrastructure and provide recommendations for improvement based on current best practices and client needs, while maintaining security-conscious and cost-conscious considerations.
Manage multiple issues simultaneously, work independently, and manage time effectively.
Collaborate with clients and team members onsite and remotely.