Field Technician II

dba CTMS • Akron, OH

14d • $50,000 - $60,000 • Onsite

About The Position

At CTMS, we understand that it's not just about the technology, it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued. Job description The Field Technician II is responsible for onsite support for our clients including servers, desktops, laptops, network components and software. If you don't want to be stuck behind a desk this is the position for you. Field Technician II primary responsibility will be providing level 2 on-site support all our customers.

Requirements

• Minimum of 2 years’ experience in a sysadmin/Helpdesk role
• Strong customer service and communicating effectively
• Able to manage incidents involving different technologies and vendors from inception to resolution
• Valid Driver's License and reliable vehicle required
• Minimum High School Degree/GED
• Technical certifications: MS/O365; Network Certification preferred (Network+ or Cisco certification)
• Help desk: 1 year (Required)
• Desktop support: 1 year (Required)

Nice To Haves

• VMWare and VCenter experience and/or certifications is a plus

Responsibilities

• Maintain and manage Windows Servers
• Support for Microsoft Server products, including Windows Server, Exchange, SQL, RDS
• VMWare and VCenter experience and/or certifications is a plus
• Configuration and support of server functions including Active Directory, DNS, DHCP, Group Policy and more
• Service and support of network components: Internet connectivity, routers, switches, firewalls, and security
• Strong working knowledge of configuration and troubleshooting for Unifi, Sonicwall, Meraki, Sophos Devices
• Configuration and support of Veeam backup services and devices
• Experience using Remote Monitoring tools
• Support for desktop operating systems, including Windows 7, 8, 10, 11
• Hardware installation and troubleshooting
• Ability to communicate effectively
• Positive attitude
• Team player
• Ability to manage time efficiently and maintain current and accurate records in ConnectWise ticketing system.
• Communicate to clients: Provide detailed ticket notes, ability to explain issues in a way a client can understand
• Remain current on IT trends and new technologies

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Supplemental Health Insurance
• Paid time off
• Vision insurance
• Mileage reimbursed at Federal Guideline level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED