Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Field Technician II for a career where your growth is just as important as the mission you support. Seize your opportunity to make a personal impact as a Field Technician II supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT Provide outstanding customer support assistance via phone and email in Windows 10/11. Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner. Meet SLAs in a high volume work environment and the main CDC campus. Utilize solid MS Office 365 Outlook Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively. Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc. Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices WHAT YOU’LL NEED TO SUCCEED IT related experience troubleshooting hardware and software, and connectivity issues. IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365. Familiarity with a high paced SLA driven environment Experience troubleshooting Windows 10/11, MS Office 365 Outlook. Experience configuring MAC desktops and Laptops Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler). Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac. Knowledge of a Ticketing System. High School Diploma or GED GDIT IS YOUR PLACE ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. The likely hourly rate for this position is between $23.30 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.