Field Technician II

General Dynamics Information Technology•Cincinnati, OH

6d•$23 - $26•Onsite

About The Position

FIELD TECHNICIAN II Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Field Technician II for a career where your growth is just as important as the mission you support. Seize your opportunity to make a personal impact as a Field Technician II supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT Provide outstanding customer support assistance via phone and email in Windows 10/11. Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner. Meet SLAs in a high volume work environment and the main CDC campus. Utilize solid MS Office 365 Outlook Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively. Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc. Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices WHAT YOU’LL NEED TO SUCCEED IT related experience troubleshooting hardware and software, and connectivity issues. IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365. Familiarity with a high paced SLA driven environment Experience troubleshooting Windows 10/11, MS Office 365 Outlook. Experience configuring MAC desktops and Laptops Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler). Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac. Knowledge of a Ticketing System. High School Diploma or GED GDIT IS YOUR PLACE ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. The likely hourly rate for this position is between $23.30 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA OH Cincinnati Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices

Requirements

IT related experience troubleshooting hardware and software, and connectivity issues.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365.
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 10/11, MS Office 365 Outlook.
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED

Responsibilities

Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume work environment and the main CDC campus.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices