Field Technician I

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

1d•Onsite

About The Position

The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting. This role involves installing, maintaining, and repairing telecommunications lines and systems for both new and existing residential customers. The technician will also be responsible for administering network services, performing tests on equipment and circuits, and resolving any issues that arise. A key aspect of the role is ensuring customer satisfaction through excellent service and support during field visits. The technician will manage equipment inventory, configure wireless access points, and ensure company vehicles are properly stocked. They will also be responsible for maintaining a safe working environment and adhering to company standards.

Requirements

High School Diploma or equivalent required
Must be able to read, write and understand English and have exceptional verbal and written communication skills
Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks
Knowledge of advanced technological products available to consumers
Ability to diagnose the nature of a problem and troubleshoot to correct it
Strong interpersonal skills
Inquisitive, detail-oriented with strong technological and analytical skills
Honesty and integrity
Self-motivated with a strong work ethic
Continuous learner
Commitment to diversity, equity and inclusion
A valid Florida Drivers License with acceptable driving history is required

Nice To Haves

2+ years of field technician experience preferred
2+ years of wired and/or wireless internet experience preferred

Responsibilities

Installs, maintains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers
Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment
Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment
Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes
Performs installation and maintenance on all telecommunication networks
Contributes to best client service and supports them during field visits
Reviews work order requests to ensure services requested are completed
Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled
Utilizes various electronic testing devices
Locates, identifies and marks buried infrastructure cables
Configures and sets up of residential wireless access points and irrigation timers
Activates Smart Home components and various other wireless devices
Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance
Performs maintenance and repair on outside plant facilities
Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)
Assists other technical personnel in the performance of their duties when requested
Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image
Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation
Maintains professional conduct with all customers and the general public at all times
Performs all duties in adherence to OTOW standards
Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Maintains a positive and professional demeanor toward all residents, visitors and co-workers
Performs other duties as assigned