Field Technician I - MN

Lumen Technologies • Minneapolis, MN

1d • $42,975 - $57,299 • Onsite

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. As a Field Technician I, you will support enterprise customers by installing, maintaining, troubleshooting, and restoring network services in the field. This entry-level role is designed for individuals who are eager to learn, enjoy hands-on technical work, and are interested in building a long-term career in telecommunications. Through a combination of structured training, instructor-led learning, and on-the-job experience, you will develop the skills needed to independently support customer and network operations. Must be willing to service the greater Minneapolis, MN market.

Requirements

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Basic networking knowledge and an interest in telecommunications technology.
• Valid driver's license with the ability to operate a company vehicle.
• Ability to work in a field environment, including climbing, crouching, lifting, and other physical job requirements.
• Strong learning aptitude, work ethic, and problem-solving skills.
• Ability to work overtime and participate in an on-call rotation.
• Strong communication skills and a customer-focused mindset.
• Demonstrated reliability and commitment to long-term career growth.
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Nice To Haves

• 0 to 2 years of experience in a technical, telecommunications, or field service role.
• Experience with telecommunications installations, troubleshooting, or maintenance activities.
• Fiber optic installation or testing experience.
• Ethernet or circuit testing experience.
• Experience as a Telecom Technician, Fiber Network Technician, or Transmission Technician.
• Rack-and-stack experience within network or telecommunications environments.
• Technical school, trade school, or community college training in a related field.
• Hands-on experience working with network infrastructure or telecommunications equipment.

Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
• Proactively identify potential problem areas to ensure integrity of the network and company.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
• May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Install, activate, test, and maintain network services and telecommunications equipment.
• Perform basic troubleshooting and repair activities for customer and network service issues.
• Conduct fiber testing, Ethernet testing, and circuit validation activities as assigned.
• Travel to customer and network locations to complete field service work.
• Support outage response and service restoration efforts, including participation in an on-call rotation.
• Deliver a positive customer experience through professional communication and technical support.
• Follow safety procedures while working in a physically demanding field environment.
• Collaborate with team members and participate in ongoing training and development programs.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED