Field Technician-Desktop Support-Onsite (Calgary, AB)

DXC Technology•CAN AB Home based (CSC Location), AB

4d•Hybrid

About The Position

This Full-Time position provides on-site helpdesk & and field support to customers. Performs installations, repairs, upgrades, software downloads and maintenance on hardware and equipment.

Requirements

High school diploma or G.E.D.
1-2 years of service desk or field support experience
Experience working with the hardware, software, and equipment products.
Hands on experience a must.
Associates degree or equivalent experience with service desk and field support in a manufacturing facility
2-3 years of service desk or field support experience
Experience working with the hardware, software, and equipment products.
Hands on experience a must.
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem-solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve hardware and equipment problems

Responsibilities

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Mobile Device Support
Assist with on-boarding
Office Renovation Support
Logistic support
Reactive Office Space Support
Meeting room support
AV support
Printer Support
Infrastructure Support
Server Room support
Ticket work/monitoring via SNOW