Field Technical Support – Construction & Mechanical Systems
About The Position
This is a field service and mechanical troubleshooting role, not IT support. As a Field Technical Support Specialist (Mechanical/Construction), you will be the front-line resource for troubleshooting, diagnosing, and resolving product installation and operational issues in the field. This role focuses on mechanical systems, motor controls, electrical connections, and product installations — supporting our dealer network and end users in achieving safe, efficient, and high-quality outcomes. You’ll provide both remote and on-site technical assistance, ensuring equipment and systems perform to spec.
Requirements
- High School Diploma or equivalent
- 3+ years of experience in mechanical systems troubleshooting, construction, or field service roles
- Strong customer service and communication skills
- Excellent problem-solving abilities and attention to detail
- Capable of working independently, with occasional travel for on-site service support
- Must be able to travel frequently, including air travel across regional and national locations.
- Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.
Nice To Haves
- Hands-on experience with motor controls, low-voltage wiring, and system installations
Responsibilities
- Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
- Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
- Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
- Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
- Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
- Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
- Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.
Benefits
- competitive salary and bonus eligibility
- health coverage medical, dental, vision, life insurance
- vacation and company holidays
- 401(k) with match
- parental leave, wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
