Field Technical Specialist

TEKsystems • Killeen, TX

3d • $18 - $20 • Onsite

About The Position

We are seeking a Field Technical Specialist to support a large-scale healthcare technology deployment and workstation implementation project. This role will provide hands-on technical support to clinical and administrative staff while assisting with hardware installations, workstation setup, troubleshooting, and go-live support activities.
The ideal candidate will have strong customer service skills, desktop support experience, and the ability to work independently in a fast-paced environment. This position requires travel between local sites and direct interaction with end users.

Requirements

• Experience providing desktop or help desk support
• Strong troubleshooting skills for Windows-based environments
• Experience supporting Microsoft applications and common business software
• Knowledge of computer imaging and workstation deployment
• Ability to diagnose and resolve hardware and software issues
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and meet deadlines
• Reliable transportation and willingness to travel between local sites

Nice To Haves

• Experience supporting healthcare environments
• Experience with ticketing systems such as ServiceNow
• Active Directory administration experience
• Network troubleshooting and connectivity support
• Experience with large-scale hardware deployments
• Go-live support experience
• TDR testing and technical implementation support experience

Responsibilities

• Provide desktop and field support for end users in a healthcare environment
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and peripheral devices
• Set up and configure new workstations
• Perform software installations and updates
• Troubleshoot hardware, software, login, and connectivity issues
• Reset passwords and manage basic Active Directory account support
• Add users to security groups and configure access permissions
• Map network drives and network printers
• Re-image and deploy laptops and desktop systems
• Perform hardware replacements and equipment swaps
• Test and support VoIP phone installations
• Assist with deployment, go-live, and user support activities
• Maintain accurate ticket documentation and resolution notes
• Provide exceptional customer service while supporting clinical and administrative personnel

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed