Field Technical Service Representative 2

Sharp Electronics • High Point, NC

12d • $36,800 - $51,700 • Onsite

About The Position

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Requirements

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Must possess CompTIA A + certification.
• All applicants must be authorized to work in the US without sponsorship.
• All applications must include compensation expectations in order to be considered.
• Local candidates only, please.

Nice To Haves

• Technical vocational schooling preferred (electronics or electro-mechanical)

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED