Field Technical Representative

Amrize

10d • Remote

About The Position

Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.

We’re seeking a Field Technical Representative who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.

ABOUT THE ROLE
The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty/Technical Services team at Amrize Building Envelope division. Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day:

The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

This is a fully, remote position - candidate must live within the territory (North Texas, or metropolitan areas of San Antonio, Austin, or Houston).

Requirements

• Bachelor’s Degree in Construction Management, or Architecture; OR Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214); OR High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
• Strong technical expertise in most of the following products and an aptitude to learn the rest: Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC; Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR; Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies; Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings; Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam; Garden Roofing Systems including: M) Built In Place, N) Modular
• Must be personable and professional and maintain a high-level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills are a must.
• Must be able to travel overnight 20% - 30% of the time by air or car.
• Must also be able to work flexible hours with minimum notification when necessary.
• Must possess a current driver’s license.
• Claims Adjusting Experience.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

Responsibilities

• Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications.
• Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type/term, and construction site specific conditions.
• Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.
• Ability to develop strong customer relationships and inspire customer confidence.
• Ability to follow corporate and division policies and applicable governmental safety regulations are required.
• Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Ability to define and document a project, set timelines, align resources, and execute to meet deadlines.
• Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
• Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.
• Ability to prioritize work.
• Maintains an understanding of current business initiatives and identifies opportunities for improvement.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Benefits

• Competitive salary
• 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior