Field Tech Support Analyst - Remote in CST or EST

UnitedHealth Group•Lexington, KY

10d•$35 - $63•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Service Technician provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers. This role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings, ensuring minimal downtime and optimal system performance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
3+ years of experience as a field engineer diagnosing and troubleshooting software and/or computer systems
Willing or ability to work 8:00am – 5:00pm Eastern Time Zone or Central Time Zone
Willing or ability to occasionally work on call and overtime as the business requires
Willing or ability to Travel 75%25 of the time
Reliable transportation
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Bachelor’s degree in computer science/engineering or computer technology Diploma
Certification (MCSE, A+, etc.)
Experience in a customer service environment
Commitment to continuous learning and personal development
Ability to develop in-depth product knowledge

Responsibilities

Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment
Diagnose and resolve hardware and software issues using manufacturers' documentation and diagnostic tools
Perform preventative maintenance to ensure system reliability and minimize downtime
Install, configure, and relocate medical imaging systems according to manufacturer specifications
Test newly installed equipment to ensure full functionality before handover
Document all installation activities for compliance and customer records
Communicate effectively with healthcare professionals to understand their technical needs and concerns.
Provide guidance on equipment usage and recommend solutions to optimize performance.
Foster strong relationships with customers to enhance trust and satisfaction.
Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed.
Ensure compliance with health and safety regulations, manufacturer standards, and company policies.
Submit required service reports, expense logs, and part returns on time.