Field Tech Level I

Saddleback Communications • Scottsdale, AZ

7d • Onsite

About The Position

The Field Technician / OSP Tech performs on-site installation, repair, and maintenance work for residential and commercial services. This role handles CPE work, fiber splicing, basic transport and switch configurations, and simple OSP construction tasks, ensuring that services are delivered and restored quickly and professionally. The Field Technician / OSP Tech is a direct representative of the company and a key driver of the subscriber experience.

Requirements

• High school diploma or equivalent required
• Technical training or certification preferred
• 1–3 years of experience in telecom, ISP, or similar field technician roles a plus
• Experience with fiber installation, splicing, or CPE work a plus
• Hands-on skills in fiber handling, CPE installation, and basic network configuration
• Ability to use test equipment and tools for fiber and connectivity verification
• Strong customer communication skills with the ability to explain technical concepts to non-technical users
• Patient, professional, and service-oriented demeanor — comfortable working in customers' homes
• Comfort working outdoors and in a variety of physical environments
• Organized and reliable with strong follow-through on documentation

Responsibilities

• Perform residential and commercial installs including fiber termination, ONT placement, and CPE setup.
• Configure and verify service connectivity between the network and customer premises equipment.
• Verify service performance before leaving the site and walk the customer through their setup and basic usage.
• Respond to field repair tickets, performing diagnostics and corrective actions on CPE, fiber, and simple OSP plant.
• Execute basic transport and switch configuration changes under direction from NOC or engineering.
• Complete all required documentation, including work orders, device inventory, and as-built notes.
• Log actions and resolutions in the ticketing system for continuity and trend tracking.
• Follow safety standards and best practices when working at heights, in confined spaces, or around utilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED