Field Technician A

DigitalC•Cleveland, OH

1d•Onsite

About The Position

We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish. No prior industry experience is required, but candidates with relevant installation experience or certifications will be prioritized.

Requirements

High school diploma or equivalent.
Valid driver's license and reliable transportation.
Physical fitness and the ability to work at heights and in various weather conditions.
Must be comfortable using ladders up to 30 feet for individual installations.
Must be comfortable using ladders up to 40 feet for two man team installations.

Nice To Haves

Relevant technical or vocational certification.
Experience in installation, cabling, or networking.
Basic understanding of networking concepts and troubleshooting.

Responsibilities

Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers.
Perform solo installations for residential customers and Multi-Dwelling Units (MDUs).
Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.
Operate a variety of power and hand tools safely and efficiently for installation and maintenance tasks.
Diagnose and resolve networking issues to ensure a reliable internet connection for customers.
Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction.
Maintain accurate records of installations, repairs, and service requests.
Adhere to safety protocols and guidelines to ensure a safe working environment.
Ensure that installations meet DigitalC standards for quality and performance.
Collaborate with two-person teams as needed to support larger installations and meet business demands.