Field Task Advisor

TD•Burlington, ON

1d•CA$58,800 - CA$83,000•Onsite

About The Position

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Requirements

Prior claims experience
A valid driver's license with a clean driving record
Available to travel with limited notice to support customers needs
College/ University degree
3+ years relevant experience
Intermediate level knowledge with some form of related training and/or related experience or skills
Industry accreditation and training generally required

Nice To Haves

Fostering an inclusive, accessible environment
Professional development is taken seriously
Contribute to the ongoing improvement of the overall customer experience
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
Support the timely and accurate completion of business processes and procedures
Identify, suggest and actively participate in process improvement opportunities
Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Apply intermediate level of knowledge to handle routine with minimal to moderate risk
Assist Core Auto, Residential, Bodily Injury, Property damage, Accident benefits, Small business and Subrogation with their tasks
Complete work within specifically defined parameters with guidance /direction from management as necessary

Responsibilities

Completes tasks assigned by Claims Advisors to assist in the investigation, assessment and settlement of claims.
Operates in the field and interacts with vendors, insureds and witnesses.
Contributes to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy.
Demonstrates flexibility to be able to change activities based on customer and business needs.
Creates a legendary customer experience at every interaction and looks for ways to contribute to on-going improvement of the overall customer experience.
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary.
Contributes to business objectives for Operational Excellence.
Supports the timely and accurate completion of business processes and procedures.
Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
Identifies, suggests and actively participates in process improvement opportunities.
Acquires and applies expertise in the discipline, provides guidance, assistance and direction to others.
Identifies, recommends and effectively executes standard practices and procedures applicable to insurance claims.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Provides support to FRCC and CAT during CAT events and support to achieve target in Auto & Res Claims LEI Score of 67.
Supports FRC and CAT queues during CAT events when requested.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest.
Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand champion for the business area/function and the bank, both internally and/or externally.
Applies intermediate level of knowledge to handle routine with minimal to moderate risk.
Assists Core Auto, Residential, Bodily Injury, Property damage, Accident benefits, Small business and Subrogation with their tasks.
Completes work within specifically defined parameters with guidance /direction from management as necessary.