Field Systems Technician (Night Mon - Thurs 5pm - 4am)

Ferrovial•Charlotte, NC

5d•Onsite

About The Position

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits. The I-77 Express Lanes project represents the first P3 project in the state of North Carolina and will provide significant infrastructure improvements years sooner than otherwise possible if relied solely on public funds. A Cintra-led team was selected to develop the 26-mile project which runs between the junction with I-277 in Charlotte and NC-150 in Iredell County. The project consists of constructing new express lanes, converting the current High Occupancy Vehicle (HOV) lanes to Express Lanes, repaving the general-purpose lanes and implementing a dynamic pricing toll system. Once complete, the project will relieve congestion and enhance mobility by increasing existing road capacity. As the ITS / Toll Systems Technician (Night Shift), you will have the opportunity to perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

Requirements

Bachelor’s Degree in IT, Electrical Engineering, Military Training, or related field
0 to 3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self-managed team structure
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Some experience working with Linux preferred

Nice To Haves

IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
Must be willing to work weekends, holidays, nights and be on-call as needed

Responsibilities

Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of: Automated control reports. Analysis of system data and trends. Discussions with external service providers or analysis of external interface data. Discussions with the system maintenance provider.
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift-to-shift communications in accordance with established policies, procedures and local practices
Actively escalate system issues and systemic problems to system maintenance
Collaborate with system maintenance on approach to resolve issues
Review proposed changes to the system
Support testing and verification of system changes after implementation
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned