Field Systems Engineer
About The Position
This role sits within PremierOne Field Engineering and is responsible for deploying, migrating, and supporting public safety platforms (CAD, RMS, and related applications) running on customer-owned infrastructure. The field engineer acts as a generalist across servers, virtualization, operating systems, networking, storage, and application deployment. Much of the work follows standardized deployment procedures, but success depends heavily on troubleshooting skills and the ability to work directly with customer technical teams. The team stages and configures infrastructure, deploys applications, performs hardware refreshes and migrations, restores databases, validates system functionality, and supports customers through cutover and transition activities. Engineers typically own 1–2 projects at a time and travel periodically for onsite deployments and migrations. Successful candidates are typically "jack of all trades" infrastructure engineers rather than deep specialists.
Requirements
- Windows Server
- Virtualization / Hypervisors
- SQL Server
- Active Directory
- Networking fundamentals
- Application deployment
- Strong troubleshooting skills with the ability to interpret logs, isolate root causes, and resolve complex infrastructure and application issues
- Customer-facing experience, including gathering technical requirements, validating environment details, and translating customer inputs into deployment and configuration activities
- Ability to work across multiple technologies as a well-rounded infrastructure generalist rather than a deep specialist in a single discipline
- Willingness to travel up to approximately 50% for customer deployments, migrations, and go-live support
Nice To Haves
- OpenShift / Red Hat; OpenShift exposure, Red Hat Linux experience, Kubernetes awareness, Experience supporting Linux-based virtualization platforms
- Storage & Infrastructure Platforms; HPE server environments, Storage administration, Enterprise infrastructure deployments
- Networking Vendors; Fortinet firewalls, Arista switches, Enterprise networking hardware
- Public Safety Applications; CAD systems, RMS systems, Public sector, government, or emergency services technology environments
- Field Deployment Experience; Rack-and-stack deployments, Hardware installation, Migration and cutover activities, Field engineering or systems deployment backgrounds
Responsibilities
- Stage and configure PremierOne infrastructure environments
- Load firmware, operating systems, virtual machines, and application components
- Deploy and support CAD and RMS platforms
- Execute hardware refresh and migration projects
- Perform customer cutovers and go-live activities
- Configure and maintain virtualized server environments
- Support Windows Server infrastructure
- Manage data migration and SQL backup/restore activities
- Support Active Directory-related configurations
- Validate storage, compute, networking, and security components
- Work with firewalls, switches, routing, and IP addressing
- Troubleshoot issues across hardware, operating systems, applications, and infrastructure
- Gather technical requirements from customer IT teams
- Interpret and apply networking information provided by customers
- Support customers through deployment, migration, and transition phases
- Communicate technical issues and resolutions effectively
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
