Field System Manager

Motorola Solutions•California Southern, US Offsite, CA

10d•$80,000 - $85,000•Onsite

About The Position

The Field System Manager role is responsible for the maintenance and technical support of a large-scale LMR (Land Mobile Radio) system, specifically at the Marine Corps Air Ground Combat Center Twentynine Palms. This position requires a blend of IT System Administration experience and specialized knowledge of Motorola ASTRO 25 systems. The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%). Occasional support during off-hours for critical events may be required. The role involves serving as the primary support for LMR Zone Core equipment, managing system maintenance and patching, ensuring data backups, and providing first-level troubleshooting and case management. Specialized technical assistance is needed for Motorola ASTRO 25 LMR systems, including P25 technology, encryption, capacity management, OTAR, dispatch consoles, subscriber radios, fleet-mapping, and database operations. The position also entails maintaining, programming, optimizing, troubleshooting, and repairing radio repeaters and dispatch/communications consoles. Additionally, the Field System Manager will assist with system integrations, track hardware changes, provide administrative reports, and perform other tasks as assigned by management. The role demands a deep understanding of Motorola Solutions P25 Trunking Network Systems, radio systems, RF theory, and proficiency with hardware and software tools for RF and networking equipment. Candidates must possess excellent communication and interpersonal skills, strong self-management abilities, and the capacity to solve problems effectively, especially in stressful situations. U.S. citizenship is mandatory, and the ability to obtain and maintain a U.S. Government security clearance is a condition of employment. A valid driver's license is also required.

Requirements

High school diploma.
4+ years experience as an Systems Technician, Field Technician, Network Engineer or System Manager or similar technical experience.
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required.
The ability to successfully obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
Proficiency in using MS applications, Google Workspace, and relevant software tools.
Excellent communication skills (both oral and written English) for documentation and customer interaction.
Strong interpersonal skills and the ability to work effectively in a team environment.
Ability to solve customer problems quickly, particularly during stressful situations.
Strong self-management skills; self-motivated and capable of performing with indirect supervision.
High sense of urgency, strong work ethic, results-oriented approach, sound judgment, and effective problem-solving abilities.
Must be able to exercise flexibility as situations warrant.
Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.
U.S. citizenship is mandatory.
Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
Required background clearance(s) as mandated by government customer(s) must be obtained.
A valid driver's license without traffic violations is required.

Nice To Haves

Deep understanding of Motorola Solutions P25 Trunking Network Systems.
Solid working knowledge of Motorola radio systems and their application.
Solid working knowledge of Radio Frequency (RF) theory.
Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.

Responsibilities

Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.
Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.
Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.
Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.
Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption, capacity management, Over-The-Air-Rekeying (OTAR) operations, dispatch console systems and Project 25 subscriber radios, system fleet-mapping, historical/system/patching reports, and applicable database operations.
Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.
Assist with and track system integrations and modifications originating from the Master Site.
Support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.
Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.
Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.
Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.