Field Support Technician

Innova Solutions•RICHMOND, VA

7d•Onsite

About The Position

Innova Solutions is immediately hiring for a Field Support Technician. This is a full-time, 6-month contract position located in Richmond, VA. The role involves performing installation and service of various low voltage systems, including cabling, communication equipment, and related infrastructure. Responsibilities include evaluating, diagnosing, troubleshooting, and repairing cabling infrastructure systems, as well as performing upgrades and additions. The technician will also be responsible for patching cabling, installing power cables, physically installing and testing network assets, and completing Move, Add, Change (MAC) requests. Hardware break-fix services for network infrastructure, network closet clean-up, switch port optimization, and survey work are also part of the duties. The role includes performing call-through, data, voice, website, and security testing, as well as day-to-day field installation, configuration, service, preventive maintenance, and decommissioning of advanced services like wireless. This includes installing and maintaining WIFI Systems, wireless routers, antennas, and other infrastructure to provide wireless communication capabilities.

Requirements

Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder.
Working smartphone to access company email and company ticketing system.
Basic cabling tools/technician tools.
Proficient in utilizing technical tools such as cable testers and fiber testers.
Requires experience in working in communications closets.
Basic knowledge of data communications networking.
Able to assist in troubleshooting issues.
Understand network terminology and familiarity with IP phones.
5 years of experience in data communications.
Basic knowledge of Cisco Phones, switches and routers.
Basic knowledge of local and wide area networking.
High school diploma or equivalent.

Nice To Haves

Basic knowledge of data communications networking.
Able to interpret a customer’s issue.

Responsibilities

Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
Measure, install, and pull wires through conduits for all circuitries.
Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.
Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability.
Patching cabling between network equipment and customer’s network.
Installation of power cables from equipment to power supply in rack/cabinet/closet.
Physically install, configure and test network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets.
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches etc.).
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels.
Provide hardware break-fix services for network infrastructure.
Perform network closet clean-up, switch port optimization, and survey work as needed.
Perform onsite call-through, data, voice, website and security testing.
Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as wireless.
Install equipment and maintain WIFI Systems, wireless router, roof mounted antenna and other infrastructure and technologies to provide wireless communications capabilities across clients’ networks and data computing infrastructure.