Field Support Technician - Bakersfield, CA area (PART TIME)

Save Mart Supermarkets•Bakersfield, CA

4d•Onsite

About The Position

The Technician, Field Support supports the overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department. The Technician acts as the eyes, ears, and hands at the store locations for others who are offsite troubleshooting problems and generating resolutions. The Field Support Technician utilizes a ticketing system to acquire work assignments and create daily workload. The Technician requires the ability to self-manage one’s own work assignments daily with little or no supervision. This position must be professional, courteous, respectful, and mature in all dealings, acting as representatives of the IT Department in the field.

Requirements

Excellent customer service and communication (verbal and written) skills
Commitment to delivering superior customer service across all aspects of operations
Knowledge of basic electronics and troubleshooting
Knowledge of networking, cabling, servers
Knowledge of POS equipment
Ability in Word, Excel and PowerPoint
Strong communication skills (written, verbal, interpersonal)
Ability to commute to field store locations on daily basis
Strong problem-solving skills
Strong fact-finding skills
Excellent organizational skills
Must have skills to use power tools
Must have the ability to perform light carpentry work as needed for lane installs.
3 minimum years of related experience
Must be licensed by the California Department of Agriculture, Weights and Measures division as Agent
Valid CA Driver's License and an unrestricted DMV record required
Must be able to work overtime, when needed.
Must have the availability to work weekends and holidays.
Must maintain good driving record to operate company service van

Responsibilities

Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business.
As an end-user facing IT representative, ensure alignment with Customer-First philosophy maintaining a strong emphasis on delighting the customer.
Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
Coordinate with other offsite departments to ensure elimination of duplicative efforts
Operate company vehicle to travel to stores to conduct general duties
Maintain company vehicle in good operating condition and appearance
Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
Support in the coordination or deployment of new technology as needed
Perform other duties as assigned
Responsible for company service van’s cleanliness and timely maintenance.