Field Support Technician

TEKsystems•Oak Park, IL

22h•$28 - $30•Onsite

About The Position

This is a Contract position based out of Oak Park, IL. The role involves providing on-site and remote technical support for end users, resolving hardware, software, and system-related issues. The technician will manage and respond to support tickets, troubleshoot desktop operating systems, applications, and peripheral devices, and perform installations, configurations, and updates. Site visits will be required for hardware installations and system upgrades. The position also includes documenting resolutions, maintaining IT asset records, collaborating with IT teams and vendors, and providing feedback for system enhancements. Additionally, the role involves mentoring less experienced team members, supporting high-priority users, assisting service desk teams, participating in on-call rotations, adhering to processes in a fast-paced environment, and contributing to IT projects.

Requirements

Provide on-site and remote technical support for end users, resolving hardware, software, and system-related issues.
Manage and respond to support tickets, ensuring timely resolution in accordance with service level expectations.
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
Perform installation, configuration, and updates of hardware, software, and operating systems.
Conduct site visits to complete hardware installations, system upgrades, and support activities.
Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
Maintain accurate records of IT assets and device inventory.
Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
Provide feedback to technical teams to support system enhancements, stability, and reliability.
Deliver guidance, training, and mentorship to less experienced team members as needed.
Support high-priority users and provide elevated support when required.
Assist service desk teams to improve first-call resolution and overall support efficiency.
Participate in on-call rotations and provide support outside standard hours as needed.
Adhere to established processes, procedures, and service standards in a fast-paced environment.
Contribute to IT projects and initiatives to support operational improvements and business needs.

Responsibilities

Provide on-site and remote technical support for end users, resolving hardware, software, and system-related issues.
Manage and respond to support tickets, ensuring timely resolution in accordance with service level expectations.
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment.
Perform installation, configuration, and updates of hardware, software, and operating systems.
Conduct site visits to complete hardware installations, system upgrades, and support activities.
Document root causes, resolutions, and troubleshooting procedures in knowledge management systems.
Maintain accurate records of IT assets and device inventory.
Collaborate with IT teams and vendors to resolve complex issues and improve system performance.
Provide feedback to technical teams to support system enhancements, stability, and reliability.
Deliver guidance, training, and mentorship to less experienced team members as needed.
Support high-priority users and provide elevated support when required.
Assist service desk teams to improve first-call resolution and overall support efficiency.
Participate in on-call rotations and provide support outside standard hours as needed.
Adhere to established processes, procedures, and service standards in a fast-paced environment.
Contribute to IT projects and initiatives to support operational improvements and business needs.