Field Support Technician

Cynet Systems•Grove City, PA

2d•Onsite

About The Position

The Field Support Technician will deliver hands-on, onsite technical support within healthcare facilities to ensure device reliability and end-user productivity. This role provides a physical presence and smart hands capabilities for environments where uptime, speed, and accuracy impact operations. The technician will bridge Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device-level, and site-specific support activities. They will act as the primary onsite technical resolver for incidents escalated by the Service Desk, providing in-person support for clinicians, nurses, researchers, and corporate staff. Responsibilities include resolving hardware, OS, and peripheral issues, performing IMAC lifecycle activities, configuring devices, and executing smart hands tasks in data closets. The role requires adherence to hospital and clinic access protocols and infection control zones, accurate ticket updates in ServiceNow, and maintaining asset records. Proactive site walk-throughs to identify device issues and validate workstation standards are also expected. The position involves travel within an assigned 30-mile radius and readiness for extended hours, emergencies, or clinical escalations. The candidate must be able to lift and move IT equipment safely.

Requirements

Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
Strong hands on experience with Windows desktops and laptops.
Experience with common peripherals and printers.
Knowledge of basic networking concepts.
Experience with remote support coordination tools.
Familiarity with ITSM tools, preferably ServiceNow.
High attention to detail and documentation discipline.
Ability to work independently onsite with accountability.
Strong verbal and written communication skills.
Ability to function under pressure in clinical environments.
Strong sense of ownership and reliability.
Willingness to travel within assigned field region.
Flexibility for after hours or emergency support when required.
Adherence to organizational security and safety policies.
Ability to lift and move IT equipment safely.

Nice To Haves

Experience supporting enterprise or healthcare environments preferred.

Responsibilities

Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy impact operations.
Bridge Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities.
Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
Provide in person support for clinicians, nurses, researchers, and corporate staff.
Resolve hardware, OS, and peripheral issues including laptop and desktop failures, boot, driver, and performance issues.
Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and workstation setup.
Coordinate installations with user availability and site access constraints.
Configure devices as per standards, images, and security baselines.
Provide hands on support for monitors, printers, docking stations, and accessories.
Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
Follow hospital and clinic access protocols and infection control zones at all times.
Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
Maintain accurate asset records including device assignment, location changes, and serial numbers.
Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
Travel within assigned 30 mile radius to provide field support.
Maintain readiness for extended hours, emergencies, or clinical escalations.