Field Support Technician - Knoxville, TN
About The Position
This position serves as a resource for the technical maintenance and installation of Roche products for assigned product lines. Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s). Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, and technical updates (TSB’s) activities. Documents all activity in a manner compliant with the company's quality procedures. Requires specific training and certification. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions. This field-based role requires up to 50% travel. This person will support Knoxville, TN.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
- Successfully training or certification as defined by RD Services Leadership and policy.
- Knowledge of electronics, electro-mechanical systems, and information technology.
- Knowledge of basic chemistry.
- Good written/verbal communication, organization and prioritization skills.
- Effective customer service skills, which includes a positive attitude and helpful customer interaction.
- Ability to travel, including some overnight travel, is required.
Nice To Haves
- Basic knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to develop in-depth, technically related troubleshooting skills.
- Strong written/verbal communication, organization, and prioritization skills.
- Effective customer service skills, highlighted by a positive attitude, helpful interactions, and the ability to maintain ongoing customer relationships.
Responsibilities
- Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s).
- Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, and technical updates (TSB’s) activities.
- Documents all activity in a manner compliant with the company's quality procedures.
- Maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits detailed at the link provided below.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
