Field Support Technician

TEKsystems•Norfolk, VA

1d•Onsite

About The Position

One of TEKsystems' clients, an enterprise company headquartered in Birmingham, is looking to hire a Field Technician to join their Field Services organization. The candidate will be based out of Norfolk, VA and will have responsibility for a couple of dozen sites in and around Southeast Virginia. The primary responsibility is for area installations, migrations and performance of IT Infrastructure technology in the business offices, plant and operational environments. This responsibility will include the project management of area installations, migrations and problem resolution for complex chronic technical issues. The technology involved in projects and problem solving may include Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies, cellular devices and other IT technology as needed to support the business. This position provides support for the placement, and maintenance of voice and data copper and fiber infrastructure requirements.

Requirements

Desktop support
Windows 10
Troubleshooting
Hardware support
Active Directory
Customer service
Technical support
Imaging
Deployment
Printer support
Migration experience
Installation experience
Ticketing system usage
Service desk experience
Help desk experience
ServiceNow experience
Software support

Responsibilities

Area installations, migrations and performance of IT Infrastructure technology in business offices, plant and operational environments.
Project management of area installations and migrations.
Problem resolution for complex chronic technical issues.
Support for the placement and maintenance of voice and data copper and fiber infrastructure requirements.