Field Support Technician - Woodbridge, NJ

Provident Bank•Woodbridge, NJ

4d•Hybrid

About The Position

The Field Support Technician is responsible for performing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems, hardware, and peripherals across the organization. This role serves as a point of escalation for the Service Desk and works closely with Systems Engineers and internal technology teams to resolve issues and support business operations. This position supports multiple locations across Coastal and Central NJ & PA regions. Regular travel within this territory is required to provide on-site technical support and ensure operational continuity.

Requirements

Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
Strong technical troubleshooting and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills
Ability to build relationships across all levels of the organization
Strong attention to detail and execution discipline
1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
Experience supporting business applications and end users in a corporate setting preferred
Valid driver’s license with acceptable driving record
Ability to travel to company locations as needed
Ability to lift and move IT equipment (up to 60 lbs)
CompTIA A+ (or equivalent)

Nice To Haves

Associate’s degree in IT, Information Systems, or related field
CompTIA Network+
ITIL 4 Foundation
Microsoft Fundamentals

Responsibilities

Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
Respond to Service Desk escalations and support branch/back-office locations as needed
Troubleshoot operating systems, applications, hardware, and connectivity issues
Communicate technical information clearly to non-technical users and stakeholders
Accurately document all work within IT service management platforms
Identify root causes of incidents and implement effective solutions
Collaborate with internal technology teams and external vendors on complex issues
Escalate recurring or advanced issues appropriately
Maintain consistent communication throughout the resolution process
Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
Support device setup and installation across multiple locations
Ensure proper tracking and documentation of IT assets
Meet defined service levels, KPIs, and operational expectations
Provide coverage during core hours and support after-hours needs when required
Support continuous improvement of IT processes and service delivery