Field Support Technician (Custom Cabinetry)
About The Position
The core responsibility of the Field Support Technician is to conduct in-home customer visits for the purpose of measuring space and providing the job site survey for custom cabinetry while providing exceptional customer service. The Field Support Technician will assess designs against on-site specifications, report necessary design changes, and coordinate with Design Consultants to provide measurements, photographs, and data for custom projects. This role involves assisting with sample pickups, conducting re-measurements for redesigns, and creating copies of CAD designs when jobsite errors are found. The technician will also review proposal specifications to determine project scope and potential installation challenges, perform job-site surveys, create installation plans, and communicate installation direction and expectations to the installation team.
Requirements
- 2+ years of experience in construction, millwork industry related materials and hardware, and/or in the home renovations/improvement industry.
- 1+ years of experience in the construction industry with knowledge of the installation practices for customized cabinetry solutions.
- Strong communication, interpersonal and presentation skills.
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.).
- Proficient in math (i.e. Fractions and unit measurements).
- Ability to provide an exceptional client experience aligned to the company values.
Nice To Haves
- Millwork estimating experience preferred.
Responsibilities
- Conduct in-home customer visits for measuring space and providing job site surveys for custom cabinetry.
- Provide exceptional customer service.
- Assess design against on-site specifications and report any necessary design change requirements to team members (Designers, Manufacturing, Install Team).
- Coordinate with Design Consultants to provide concise measurements, photographs, and data for the sale and design of custom projects.
- Assist Design Consultant to pick up files and samples (hardware/finish samples) from the office for measure purposes, as needed.
- Conduct a re-measurement of project re-designs, as needed.
- Create copies of CAD design when jobsite errors are found and indicate specification detail to support the designer with the necessary information to complete design revisions if necessary.
- Review proposal (CAD drawings) specifications to determine the projects’ scope of work and identify possible challenges in installation of the job.
- Perform job-site surveys and create job-site plans for the installation team.
- Communicate installation direction and expectations to the installation team.
Benefits
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
