Field Support Technician - 1st Shift (Onsite)
About The Position
Collins Aerospace is hiring for a Field Service Technician to support our 1st Shift. 1st Shift Hours: 6:00am - 2:30pm. This role provides technical support while coordinating activities with aircraft OEMs and airline customers. It demonstrates behaviors in line with Collins Leadership Behaviors and Values. The position provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; and may review customer equipment interface requirements. The role may familiarize customers with the maintenance and use of their products and drawings. The Field Service Technician troubleshoots and diagnoses system/equipment interfaces problems during installations, performs preventive maintenance, modifications, and field changes to installed equipment as necessary, and provides support in the conduct and performance of equipment/system acceptance testing following installation. The technician will use applicable drawings and tools to troubleshoot problems, ensure all necessary documentation is correct and completed for works carried, and that all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s). The role assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials. The position may require independent travel to other locations to work in support of products. The Field Service Technician will read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups of managers, clients, customers, and the general public. The role requires defining problems, collecting data, establishing facts, and drawing valid conclusions, as well as interpreting an extensive variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables.
Requirements
- Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
- Experience with electrical and systems troubleshooting in aerospace of equivalent environment
- This position frequently requires standing, walking, sitting, using hands, reaching, climbing, stooping, kneeling, crouching, crawling, talking, and hearing, as well as vision abilities including close, distance, color, peripheral, and depth perception, and focus adjustment
- The associate must occasionally lift and/or move up to 25 pounds
Nice To Haves
- Experience within the aerospace interiors industry, or an equivalent field
Responsibilities
- Provides technical support while coordinating activities with aircraft OEMs and airline customers
- Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements
- May familiarize customers with the maintenance and use of their products and drawings
- Troubleshoots and diagnoses system/equipment interfaces problems during installations
- Performs preventive maintenance, modifications, and field changes to installed equipment as necessary
- Provides support in the conduct and performance of equipment/system acceptance testing following installation
- Use applicable drawings and tools to troubleshoot problems
- Ensure all necessary documentation is correct and completed for works carried; and, all systems are updated and reflect current status against daily work plan (Velocity/CMES, WUC’s)
- Assists engineering in determining and solving equipment design problems, evaluating product performance, and conducting field trials
- Travel independently when needed to other locations to work in support of products
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Write reports, business correspondence, and procedure manuals
- Present information and respond to questions from groups of managers, clients, customers, and the general public
- Define problems, collect data, establish facts, and draw valid conclusions
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
