Field Support Technician I

Matanuska Telecom Association Inc. • Fairbanks, AK

31d • Onsite

About The Position

We are searching for an experienced Field Support Technician I at our Alasconnect Fairbanks Office facility. Under the general direction of the Client Services Manager, this position provides a variety of virtual and on-premises client support including purchasing and building computers, installing and deinstalling network systems, and providing domain controller services.

Requirements

• One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience
• One year experience in customer service
• One-year experience in technical, analytical, or a related field
• Valid driver’s license
• Regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.
• Regularly required to stand, walk, stoop, kneel, and crouch
• Must occasionally lift and/or move up to 50 pounds.
• Close vision, the ability to adjust focus, and to identify colors.
• Must be able to travel to and from worksites as needed, including in and outside of state.

Nice To Haves

• Knowledge of scripting and automation using PowerShell
• Relevant professional certification

Responsibilities

• Troubleshoot, support, and assist clients with technology systems
• Provide maintenance to new and existing technology systems
• Provide clients with an exemplar customer service experience
• Perform duties at the client’s work site
• Provide call-center support to clients
• Monitor, track, and manage company inventory and assets
• Ensure employee workstations are fully operational at hire and during employment
• Provide technical support for company and/or partner events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree