Dallas Field Support Tech

CDI•Irving, TX

2d•Onsite

About The Position

The Field Support Tech will be responsible for coordinating field issue appointments, gathering necessary information from sales and Engineering to resolve field issues, scheduling appointments with customers, and preparing all required paperwork, tools, and transportation. The role involves performing field support tasks such as photographing the RTU, capturing dimensions, noting obstructions, documenting issues with pictures and descriptions, creating drawings based on captured dimensions, and uploading all relevant information to the job tracker. The technician will also inform the Inside Sales Account Manager upon completion of the measure and perform phone and computer work for coordination and documentation.

Requirements

Must be able to load, unload and handle a 65 lb. extension ladder
Must be able to carry a 30 lb. tool bag
Must be able to work in conditions from 0 F to 100 F
Must be able to talk with customers and coordinate what is needed to fix the issue.
Demonstrated application of CDI core values.

Responsibilities

Coordinate field issue appointments
Gather required information from sales and Engineering on best way to fix field issue
Schedule with the provided contact
Prepare all required paperwork, tools and transportation
Perform field support requirements: Photographing the RTU in question, Capturing all required dimensions, Note any obstructions, special features, etc.
Document what issue was with pictures and description uploaded to the MER.
Document measure and field issues details
Create a drawing using the captured dimensions
Upload drawing, photographs and other details to the appropriate job tracked
Inform the Inside Sales Account Manager that the measure has been completed.
Phone and computer work to coordinate and document measures and field work.