Field Support Specialist

Kings III Emergency Communications•Coppell, TX

1d•$20 - $22•Hybrid

About The Position

The Field Support Specialist is a proactive operations professional responsible for managing fleet administration, inventory movement, shipping logistics, and cross-functional support activities. This role requires balancing competing priorities, maintaining data accuracy, and identifying opportunities for efficiency improvements. The specialist will work with internal teams and external partners to resolve issues and support business objectives, acting as a resourceful and dependable team member driving smooth operations.

Requirements

Associate’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Information Systems, or a related field or equivalent required
At least 2 years of experience working in supply chain, logistics, or operations required
Strong organizational skills with the ability to manage multiple priorities, deadlines, and administrative processes in a fast-paced environment.
Proficiency in computer hardware, software, operating systems, and networking concepts.
Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to non-technical users.
Ability to work independently while contributing effectively as part of a collaborative team.
Experience maintaining accurate records, processing transactions, and ensuring data integrity across multiple business systems.
Flexibility to work non-standard hours and travel occasionally to customer sites as needed.
Ability to sit or stand for extended periods.
Manual dexterity and ability to use a computer, keyboard, mouse, and other office equipment.
Ability to lift and move objects weighing up to 50 lbs.

Nice To Haves

Bachelor's degree preferred
Experience supporting operations, logistics, fleet management, inventory control, field service, warehouse operations, or customer support functions preferred.
Experience with remote support tools and ticketing systems is a plus.

Responsibilities

Serve as the primary point of contact for technicians, subcontractors, carriers, fleet providers, and internal departments regarding fleet, inventory, shipping, and cellular support activities.
Coordinate issue resolution, provide status updates, and escalate unresolved operational issues when necessary.
Identify trends, discrepancies, and process improvement opportunities and recommend corrective actions when appropriate.
Support implementation of new systems, processes, and operational initiatives as assigned.
Maintain driver, vehicle, and fleet records within Enterprise Fleet, WEX, and other fleet management systems, ensuring data accuracy and compliance.
Add and update driver information, vehicle assignments, certifications, registrations, insurance documentation, and related records.
Coordinate vehicle assignments, swaps, new vehicle deliveries, and rental vehicle arrangements based on operational requirements.
Order and manage fuel cards, maintenance cards, insurance cards, toll tags, and other fleet-related resources.
Monitor vehicle registrations, inspections, recalls, and insurance coverage to ensure compliance with company and regulatory requirements.
Process accident and incident documentation, coordinate insurance claims, and manage vehicle repair activities through resolution.
Monitor fleet utilization, maintenance schedules, mileage thresholds, and operational records to support efficient fleet management.
Review, process, and maintain records of fleet-related expenses, including fuel, tolls, rentals, and other vehicle-related charges.
Manage and prioritize outbound shipment requests to ensure materials and equipment are delivered accurately and on schedule.
Coordinate shipping activities between warehouse operations, field teams, and transportation providers.
Track shipments, investigate delivery exceptions, and facilitate resolution of shipping issues.
Process inventory transfer requests between warehouses, technicians, and field locations, ensuring accuracy of part numbers, quantities, and destination information.
Enter and maintain transfer transactions and tracking information within Sedona and other designated systems.
Verify transfer completion, investigate discrepancies, and ensure accurate inventory movement records.
Adjust inventory parameters in coordination with operations leadership to support changing business demands.
Assist with inventory audits, cycle counts, reconciliations, and corrective actions to maintain inventory accuracy.
Process SIM activation, upgrade, and deactivation requests while ensuring accuracy and compliance with established procedures.
Perform Over-the-Air (OTA) updates for technicians and subcontractors as needed.
Enter and maintain accurate activation data, including IMEI numbers, dialer assignments, and user records within company and carrier systems.
Troubleshoot activation and connectivity issues and coordinate resolution with AT&T, FirstNet, and internal support teams.
Maintain accurate records of all activations, upgrades, device assignments, and service changes.

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code