Field Support Specialist - (Night Shift/Rotating Weekends)

University of Mississippi Medical Center•Jackson, MS

1d•Onsite

About The Position

Provides support for the installation and configuration of the end-user computing environment, primarily consisting of user workstations (desktop and laptop), printers, and mobile devices. Responsible for tier 2 support of the end-user computing environment and asset management of end-user devices. Supports facility coordination for adds, moves, and changes of end-user devices. Ensures standard operating procedures and documentation are developed and maintained to maximize the utilization of end-user devices and user productivity; confers with and advises subordinates on policies and procedures.

Requirements

Associate's or Bachelor's degree
Knowledge of the end-user computer environment.
Technical aptitude and project management skills.
Troubleshooting, analytical, and problem resolution skills.
Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills.
Ability to present technical information to non-technical audiences.

Responsibilities

Assists that procedures and documentation are developed and maintained so that utilization of the IT resources and user productivity are maximized.
Works with vendors to whom installation, configuration, and tier 2 support of portions of the end-user computing environment (e.g., printers) have been outsourced.
Establishes standard operating procedures for vendor personnel and monitors compliance.
Develops vendor performance metrics and reviews performance with vendor management on a regularly scheduled basis.
Helps to ensure that appropriate policies and procedures are developed and followed for asset management of the end-user devices.
Asset management of end-user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal.
Assists supervisor in projecting long-range requirements for end-user computing environments in conjunction with other technology services managers as well as business function managers.
Keeps current on and evaluates new or emerging technologies.
Recommends new technologies for deployment.
Assembles annual capital and operating budget requests.