Field Support Services, Associate

Sandy Mac Evolution • Landover, MD

2d • $136,357 - $139,354 • Onsite

About The Position

Provide field-facing technical support for designated systems and services, including second-tier troubleshooting, installation/configuration guidance, customer training, and incident resolution. The role supports customers at their sites and requires significant CONUS and OCONUS travel.

Requirements

• Active/current TS/SCI security clearance.
• Knowledge of designated technical systems and the ability to learn customer-specific systems and services.
• Ability and willingness to work outside normal business hours when mission requirements demand it.
• Ability and willingness to travel up to 50% CONUS and OCONUS.

Responsibilities

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.
• Test systems and provide training and field support to customers on designated systems and services.
• Troubleshoot and resolve technical problems and modify products or configurations to meet customer requirements.
• Maintain network stability through advanced troubleshooting, timely incident resolution, and proactive maintenance to maximize availability and improve Mean Time to Repair.
• Provide customer training and on-site technical support.
• Partner with developers and engineers to reduce recurring incidents.
• Answer customer questions regarding installation, operation, configuration, customization, and use of designated systems and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED