Field Support Services, Associate
About The Position
KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Requirements
- Bachelor’s degree and no years of relevant experience or; Master’s degree and no years of relevant experience or; High School Diploma/GED and four plus (4+) years of relevant experience
- Active Security Clearance: TS/SCI
- Possess knowledge of designated systems
Responsibilities
- Provide expert and second-tier technical support and analysis to field engineers and technicians.
- Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Testing, training, and fielding support to customers regarding technical aspects of designated systems and services
- Providing expertise for the resolution of technical problems, troubleshooting products, and modifying products to customer requirements
- Maintaining network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair
- Provide training to customers, requiring frequent travel and onsite work at the customer site
- Partner with developers and engineers to reduce reoccurring incidents and will answer questions about installation, operation, configuration, customization and usage of designated systems and services
Benefits
- sign on bonus
- relocation benefits
- short-term incentives
- long-term incentives
- discretionary payments for exceptional performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
