Field Support Representative (FSR) Operations (5544)

SMX•Aiea, HI

5d•$130,000 - $170,000•Onsite

About The Position

SMX is looking for a Field Support Representative Operations to support SOCPAC J6 TACLAN operations across the PACOM Theater. The FSR Operations is a highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. The FSR Operations is responsible for assisting the FSR Technical Lead in providing mentorship to team members, fostering growth and maintaining a culture of technical excellence.

Requirements

Clearance required: TS/SCI
Experience providing C4IAS support to SOF units / commands.
Active DoD 8140 / 8570.01-M IAT Level II certification (e.g., CompTIA Security+ CE, CySA+, CCNA-Security, or higher)
Bachelor’s degree in IT, Computer Science, or a related field (or equivalent military/contractor operational experience)
5+ years of IT/communications experience, with at least 2 years focused on technical project coordination, operations management, or site lead support.

Nice To Haves

Hands-on experience with tactical communications and networking hardware/software (routing, switching, hypervisors/virtualization, and Windows/Linux server administration).
Experience with OS imaging, deployable C4ISR systems, configuration management, and hardware/software troubleshooting in operational or deployed environments.
Experience managing global projects requiring bi-lateral or multilateral interoperability and mission data analysis for joint communications during exercise and operations.

Responsibilities

System operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
Managing all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
Managing user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
Coordinating with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
Providing comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
Supporting enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.
CONUS and OCONUS travel will be required.