Field Support Representative Diagnostics Toronto North

IDEXX•Toronto, ON

5d•CA$30 - CA$35•Hybrid

About The Position

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. We build some of the innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

Requirements

3+ years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid driver’s license and acceptable driving record required
Residency in the Toronto North territory (greater Vaughn, Richmond Hill, Newmarket areas) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills
Effective listening skills
Comfort learning and using technology such as computers, tablets and smart phones
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members

Nice To Haves

Computer networking experience is a plus

Responsibilities

Travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
Install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
Utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
Manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth
Build and maintain relationships to gain confidence and trust from others
Collaborate with customers, management, and peers
Make quality, timely decisions
Discover customer needs and adapt your approach and demeanor to different situations
Travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals