Field Support Representative Diagnostics, Athens, GA

IDEXX•Athens, GA

2d•$30 - $35•Remote

About The Position

Veterinary Technicians and Practice Managers working as a Field Support Representative (FSR) for Diagnostics, will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. In this role, you’ll travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue). You’ll support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan. You’ll work remotely from a home-based office. You’ll utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner. You’ll manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Requirements

3+ years of experience working in a veterinary practice or similar work experience.
Familiarity with IDEXX products.
Valid driver’s license and acceptable driving record required.
Residency in the Athens, GA area and willingness to travel within this territory and occasionally outside of this territory as needed.
Ability to build and maintain relationships to gain confidence and trust from others.
Strong communication and ability to collaborate with customers, management, and peers.
Planning and prioritization skills, to make quality, timely decisions.
Effective listening skills, to discover customer needs and adapt approach and demeanor to different situations.
Comfort learning and using technology such as computers, tablets and smart phones.
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus, occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds.
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
Ability to effectively communicate in English with customers and team members.
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals.

Nice To Haves

Computer networking experience is a plus.

Responsibilities

Develop strategies and maintain customer accounts through education and customer-centric solutions.
Build relationships, solve problems, and support customer success in the field.
Visit customers daily and adjust schedule as needed to support customer events, occasionally accommodating visits to emergency practices.
Install and train clinic staff on the best way to use IDEXX Analyzers.
Provide onsite technical troubleshooting for critical customer visits.
Plan and strategize customer visits using a wide array of programs.
Manage schedule based on customer needs while focusing on professional development and growth.
Consistently meet new people and build relationships with customers.